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Shipping & returns

exchange and return policy

A) Forus offers the convenience of using and trying used electronic devices after purchase for 24 hours. If the device does not match the specifications mentioned on Forus’ electronic platforms or if any defects are found, customers can easily return the device, and Forus will fully refund the purchase amount. Provided that the device is in the same original condition as at the time of purchase.

B) With regard to new products, they are subject to the exchange and return policy of the executive regulation of Law No. 2014/39 on Consumer Protection:

  • The product can be exchanged, returned, or used to benefit from warranty services provided that the original invoice is available.
  • The customer has the right to exchange, return, or refund the product within 14 days of purchase.
  • The goods must be in the same condition they were in when purchased, suitable for resale, and placed in their original packaging with all accessories.
  • The customer must acknowledge that they have not used the product in any way.
  • The nature of the product must be included under the products that can be returned or refunded.
  • Gifts that were given to the customer when purchasing the product to be returned must be returned in a sealed package with complete accessories.
  • Products are returned in the event of a defect or malfunction, or if they do not meet the approved specifications in the State of Kuwait.
  • In the event that replacement is not possible, the product is returned, and the seller is obligated to refund its price according to the value stated in the sales invoice, and in the same manner used in its purchase.
  • The customer has the right to exchange or return upon meeting the conditions stipulated in this law, even if the goods were purchased during the discounts (discounts) authorized by the Ministry of Commerce and Industry, in which case the value of the product stated in the purchase invoice is considered and its price is returned in the same manner used at the time of purchase.

  • The consumer cannot return or exchange goods in the following cases:

  • If the consumer was aware of a defect or defect already present in the product at the time of purchase and before it as it is, or was the last piece displayed in the store and this is mentioned in the invoice.
  • If the specifications or packaging of the goods prevent them from being exchanged or returned because this would damage them or make it impossible to return them to their original purchase condition, and therefore it is impossible to resell them.
  • In the event that the customer misuses the goods, damages them, or assembles them incorrectly.
  • If it is impossible to reassemble the product, or if there are missing accessories or components with or without cardboard, or with a torn packaging, which must be in the same condition that the customer purchased them.
  • If the item to be returned is a valuable item such as jewelry, watches, evening wear, glasses, wedding dresses, skin-contacting items, and perfumes, the consumer is not allowed to exercise the option of return and refund unless within a period not exceeding 24 hours and provided that the option of return is proven by the purchase invoice. If it is found that the item or goods are contrary to what was agreed upon, the consumer has the right to return them and refund their value.

C) The Products to be returned or exchanged must be in their original condition at the delivery time, saleable and merchantable. Therefore, it is the Customer’s sole responsibility to check the Products carefully at the time of delivery before they are unpacked, used or installed. Unless for a manufacturing defect or non-compliance with the specifications under the Applicable Laws, that was not apparent to the Customer upon delivery, as decided by Forus at its sole discretion and except if the Customer had been informed of and accepted such defect, Forus may reject the return or exchange of the Products that are not in their original condition at the delivery time, saleable and merchantable whether due to the Products’ nature or the way they are packaged or wrapped or otherwise.